Refund and cancellation policy

This policy covers the optional ad-free subscription on Whoopzo. All the games themselves are free and always will be. The subscription only turns off advertising.

Cancelling

• You can cancel at any time. There is no minimum term and no cancellation fee.
• Cancelling stops the next payment. You keep ad-free play until the end of the period you have already paid for, and your account page shows that date.
• If you pay by UPI autopay or by card mandate, you can also cancel the mandate yourself in your UPI app or with your bank. Either way works, and either way stops the next payment.
• If you would rather we did it, email support@whoopzo.com from the address on your account, or use the contact form. We aim to reply within two working days.

Refunds

• Changed your mind: if you ask within 7 days of a payment and have not used more than a few days of ad-free play, we will refund it in full.
• Charged by mistake: if a renewal was taken after you cancelled, or you were charged twice for the same period, we refund it in full, however long ago it was.
• Something was broken: if ads kept showing although your subscription was active, and we could not fix it, we refund the affected period.
• Otherwise: part-used periods are not normally refunded. You keep the ad-free days you paid for instead.

Refunds go back to the same payment method, through our payment provider. The money usually reaches you in 5 to 7 working days; your bank decides exactly when.

Failed payments

If an automatic payment does not go through, ad-free play continues until the period you already paid for runs out, and then ads come back. Nothing is cancelled behind your back, and you can start again whenever you like.

Price changes

If we change the price, the new price applies from your next renewal, never the current one, and we will tell you before it happens so you can cancel first if you would rather.

How to reach us

Email support@whoopzo.com or use the contact form. Please include the email address on your account and roughly when the payment was made, so we can find it. See also the subscription terms.